Your Partners Manage Their Own Users. You Keep Control.
IT tickets for routine user management across all locations
The Challenge
- Every onboard/offboard at every location is a ticket to corporate IT — 200 locations × 10 tickets/month = 2,000 tickets your team should never see
- Partners frustrated by 3-5 day provisioning delays — a new hire cannot start until corporate IT processes the request, and IT has 1,999 other tickets
- Offboarding delays are security incidents waiting to happen — ex-employees with active access for days or weeks because revocation requires a ticket nobody filed
The Solution
- Delegated administration: each franchise or partner location manages their own users within their scoped boundary — onboard in minutes, not days
- Invisible scope enforcement: a franchise admin sees only their location's users — other locations do not exist in their view, by architecture not by policy
- Zero tickets for routine user management: the partner handles the business decision, the product enforces governance — corporate IT focuses on strategy, not provisioning
The Difference
| Centralized IAM | With IdentityRM |
|---|---|
| 3-5 day provisioning per request | Instant — partner self-service |
| IT tickets per location/month: 10-20 | IT tickets for routine admin: 0 |
| Offboarding delay: days to weeks | Offboarding: immediate, at the source |
| Visibility: spreadsheets and hope | Visibility: real-time, governed dashboard |
| 200 locations = 2,000 tickets/month | 200 locations = 0 tickets/month |
Centralized IAM
3-5 day provisioning per request
With IdentityRM
Instant — partner self-service
Centralized IAM
IT tickets per location/month: 10-20
With IdentityRM
IT tickets for routine admin: 0
Centralized IAM
Offboarding delay: days to weeks
With IdentityRM
Offboarding: immediate, at the source
Centralized IAM
Visibility: spreadsheets and hope
With IdentityRM
Visibility: real-time, governed dashboard
Centralized IAM
200 locations = 2,000 tickets/month
With IdentityRM
200 locations = 0 tickets/month
Ready to solve this?
See how partner & franchise management works in practice.
